Terms & Conditions
Palm Vietnam Travel has always offered low-cost, budget tours to our customers so that everyone can experience touring and travel in their lifetime. We are so sure of our pricing that we now endorse our tours with a Low Price Guarantee. If you find a lower price within 48 hours of booking your tour, we will credit or refund the difference between the two tours. Our Low Price Guarantee is subject to the terms and conditions listed below:
All Low Price Guarantee claims must be made in writing, by emailing firstname.lastname@example.org within 48 hours of booking your tour on our website. The lower rate for the tour must be listed on the website and be a current sale when you contact Palm Vietnam Travel about your claim, as determined by the customer service team. Your email must include your Palm Vietnam Travel reservation number, along with a link to the other tour that you are claiming is listed at a lower rate. The Palm Vietnam Travel customer service team will verify all Low Price claims and will refund or credit the difference owed.
Palm Vietnam Travel 'F to F' Clause
All Low Price Guarantee claims are only valid for the same tour itinerary, which includes, but is not limited to, being exact in the following areas: specific carrier or tour provider (including class/standard of service), hotels used during the tour (including room type and hotel standard), applicable refund policy associated with the tours, and the dates and times of travel/service must be an exact match, as booked through www.palmvietnamtravel.com. Except as noted in this agreement, the Low Price Guarantee applies only to the actual cost of travel, as presented in the Palm Vietnam Travel "Easy Book" section of the tour webpage. The Low Price Guarantee does not cover any optional excursion fees, service fees for the tour guide, or any other fees listed for the tours, as the actual cost of the tour is the only portion covered in this agreement. In addition, you must meet all requirements imposed for receiving the lower price on the tour (if any), including and without limitation: residency, regional restrictions, age limits, or other requirements, as listed on the tour webpage.
All comparison rates must be available to the general public and must be easily found online. The Low Price Guarantee applies only to the prices both advertised and available to the general public on an English-language website. For example, the following discounts are not eligible for the Low Price Guarantee: membership rates, corporate discounts, group or charter rates, customer rewards programs, incentives, conventions, consolidator discounts, interline prices, prices obtained via auction or similar process, or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from any website where you call to get the listed rate or from an e-mail promotion. All rates must be clearly listed on the competitor's website to be eligible. The rate must also be quoted, booked, and paid for in US dollars.
The Low Price Guarantee does not apply to any affiliate websites, links, or promotions listed on www.palmvietnamtravel.com, as they are booked directly with our affiliates. This includes, but is not limited to the following affiliate sites: cruises, hotels, car rentals, or travel insurance. Palm Vietnam Travel reserves the right to add, delete, alter, or amend the list of affiliate sites not covered by the Low Price Guarantee with or without notice.
Verification of Claims
All requests, including receipts, are subject to verification by Palm Vietnam Travel. Palm Vietnam Travel will not accept screenshots or other supposed evidence of a lower price that cannot be independently confirmed by Palm Vietnam Travel personnel. Palm Vietnam Travel will not verify any request it believes, in its sole discretion, is a result of one of the following: a printing or other error, is made fraudulently or in bad faith, or a request that does not meet all other requirements for the Low Price Guarantee. All payments will be made in the same form of payment the reservation was booked with, within 7-10 business days of verification.
Changes, Alterations, and Cancellations
Palm Vietnam Travel reserves the right to modify or discontinue the Low Price Guarantee or restrict its availability to any person (s), at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Low Cost Guarantee. Failure by Palm Vietnam Travel to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision./.
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